Refund policy

Right of Withdrawal (Returns)

Pursuant to Article 38 of the Polish Consumer Rights Act of 30 May 2014, the right to withdraw from a distance contract does not apply to goods made according to the Consumer’s specifications or clearly personalized, such as clothing printed with a design selected by the Customer.

Therefore, personalized products offered in the Store are not eligible for return, except where the Product is defective or not in accordance with the order.

Complaints (Statutory Warranty)

The Consumer has the right to submit a complaint if the delivered Product is defective or not in conformity with the contract.

Complaints may be submitted:

Nike Złote Tarasy
ul. Złota 59
00-120 Warsaw, Poland

Complaints will be reviewed within 14 calendar days of receipt. If the Consumer does not receive a response within this period, the complaint shall be deemed accepted.

If the complaint is upheld, the Consumer may request: repair of the Product, replacement with a new Product, a price reduction, or—if the defect is substantial—withdrawal from the contract and a refund.

Warranty

  1. Certain Products may be covered by an additional manufacturer’s or Seller’s warranty. Information regarding any warranty is provided individually for each Product.
  2. The warranty does not exclude, limit, or suspend the Consumer’s rights arising from statutory warranty provisions under applicable law.
  3. The warranty is valid only upon presentation of proof of purchase and does not cover defects resulting from normal wear and tear, intentional damage, accidents, negligence by you or third parties, use contrary to our instructions, or any modifications or repairs carried out without our consent.

Product Care

DTF (Direct-to-Film)

DTF is a relatively new technology that combines the durability of screen printing with the flexibility of digital printing. DTF prints are valued for their excellent flexibility, crack resistance, and vibrant, vivid colors. This method uses specialized inks and an adhesive powder which, once cured, forms a flexible and durable bonding layer.

Caring for printed garments does not have to be complicated, but it does require awareness and adherence to a few simple rules. The key recommendations are:

  • Wash garments inside out.
  • Use low washing temperatures.
  • Use mild detergents.
  • Avoid tumble drying.
  • Avoid dry cleaning.

Remember that each printing method has its own characteristics—understanding them will help you properly care for your favorite garments. By following these recommendations, you can significantly extend the lifespan of your personalized T-shirts, hoodies, and other clothing items.

Possible Print Damage and Its Causes

Unfortunately, improper washing and care can lead to various types of print damage. The most common issues include:

Cracking and flaking of the print
Often caused by washing or drying at excessively high temperatures, as well as intensive spin cycles. Certain types of transfer films—especially older or lower-quality ones—are more prone to cracking.

Color fading
The print loses its intensity, becoming dull and less vibrant. This may be caused by harsh detergents, excessive exposure to sunlight during drying, or frequent washing at high temperatures.

Peeling and wrinkling of the print
Usually the result of rough washing or friction against other garments in the washing machine.

Stretching and distortion
Particularly noticeable on prints made with less flexible materials. Intensive spinning and tumble drying can stretch the fabric, leading to distortion of the print itself.

The main causes of this type of damage are:

  • High water temperatures
  • Harsh detergents
  • Intensive spin cycles
  • Friction against other garments
  • Tumble drying
  • Ironing directly over the printed area